Return and Refund Policy
Interpretation, Definitions, and Key terms
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions and key terms
To help explain things as clearly as possible in this Return and Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to PT. Yudha Global Internasional, Jl. Damai Kav PDK III No. 100A Petukangan Selatan, Pesanggrahan Jakarta Selatan 12270, is responsible for your information under this Return & Refund Policy.
- Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
- Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
- Service refers to the service provided by scennaindonesia as described in the relative terms (if available) and on this platform.
- Website: scennaindonesia’s site, which can be accessed via this URL: www.scennaindonesia.com
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return and Refund Policy
Thanks for shopping at scennaindonesia. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at scennaindonesia. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at scennaindonesia, you agree to the terms set forth below, along with scennaindonesia’s Privacy Policy.
If there’s something wrong with the product you bought, or if you are not happy with it, you have to issue a refund and return your item.
If you would like to return a product, the only way would be if you follow the next guidelines:
Refund
We at scennaindonesia commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that scennaindonesia is not liable for damages that are caused to the items during transit or transportation.
- We follow certain policies to ensure transparency, efficiency, and quality customer care:
- We DO NOT allow returns on sold products online or in retail outlets.
We DO NOT accept returned goods, as we believe that customers should get the best quality products. - Refunds are NOT given for any purchases made – be they online or in retail stores.
- We DO NOT encourage exchanges of our products.
- We DO NOT engage in reselling used products and discourage the same because we
cannot ensure the best quality products for our customers.
For international Orders:
- We DO NOT support Exchanges or Returns.
- If you cancel the order before we process it and dispatch it for shipping, a refund can
- Orders already in shipping cannot be returned, canceled, or refunded.
- If you face any issues, please contact our Support Team immediately.
Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us, and we will discuss any of the issues you are going through with our product.

Jl. Damai Kav Pd. III No.100 A,
Petukangan Selatan - Pesanggrahan12270
Send us an Email : Support@scennaindonesia.com
Mon - Fri 8.30 am - 17.30 pm